Skillful Negotiations

Season 2, Episode 7

A key component of the Leading Women Executives curriculum focuses on negotiations, including how to recognize opportunities to negotiate, positions vs. interests, and different strategies for successful outcomes.

In this episode, Tracy Hedrick, Vice President, Card Operations, Discover Financial Services; Ambassador Fall 2020, and Heather Lindsay, Associate Vice President, Customer Service, Medicaid Operations, Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma and Texas; Ambassador Spring 2021, share their stories from recent negotiations and what they learned about themselves in the process.

HIGHLIGHTS:

‘Every Ask is an Opportunity to Negotiate’ [4:36]
The Difference Between Positions vs. Interests [5:35]
Asking, Bending, Shaping [8:56]
Tackling the ‘Nos’ [12:47]
Advice on How to Prepare for Negotiations [14:42]

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